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Accessibility Statement

Our commitment to digital accessibility for all users

Last Updated: August 15, 2025

Our Commitment to Accessibility

The Food Stamps is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to information and functionality for all users.

We believe that everyone deserves access to clear, helpful information about SNAP benefits, regardless of their abilities or the assistive technologies they use.

Accessibility Standards Compliance

This website is designed to conform to the following accessibility standards:

WCAG 2.1 Level AA

Web Content Accessibility Guidelines 2.1 at the AA level of conformance

Section 508

Rehabilitation Act Section 508 federal accessibility requirements

These standards ensure that our website is accessible to users with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, and neurological disabilities.

Accessibility Features

We have implemented the following accessibility features throughout our website:

Keyboard Navigation

  • All interactive elements are accessible via keyboard navigation
  • Logical tab order throughout all pages
  • Visible focus indicators for all interactive elements
  • Skip links to main content and navigation

Screen Reader Support

  • Semantic HTML markup with proper heading structure
  • Alt text for all informative images
  • ARIA labels and descriptions for complex interactions
  • Form labels properly associated with input fields
  • Error messages clearly announced to screen readers

Visual Accessibility

  • High contrast color scheme with 4.5:1 minimum ratio
  • Text remains readable when zoomed to 200%
  • Color is not the only method used to convey information
  • Consistent and predictable layout across all pages
  • Clear typography with adequate line spacing

Motor and Mobility

  • Touch targets are at least 44px in size
  • Adequate spacing between clickable elements
  • No time limits on form completion
  • Drag and drop functionality has keyboard alternatives

Cognitive and Learning

  • Clear and simple language throughout the site
  • Consistent navigation and page structure
  • Error prevention and clear error recovery instructions
  • Progress indicators for multi-step processes
  • Definitions provided for technical terms

Assistive Technology Compatibility

Our website has been designed and tested to work with the following assistive technologies:

Screen Readers

  • NVDA (Windows)
  • JAWS (Windows)
  • VoiceOver (macOS/iOS)
  • TalkBack (Android)

Input Methods

  • Keyboard-only navigation
  • Switch navigation devices
  • Voice control software
  • Touch screen interfaces

Browser Requirements

For the best accessibility experience, we recommend using the latest version of Chrome, Firefox, Safari, or Edge with JavaScript enabled.

Known Limitations

We are continuously working to improve accessibility. Currently, we are aware of the following limitations:

  • Some third-party embedded content may not meet our accessibility standards
  • PDF documents are being updated to meet accessibility requirements
  • Video content is being captioned and audio descriptions are being added

We are actively working to address these limitations and will update this statement as improvements are made.

Testing and Validation

We regularly test our website's accessibility using:

  • Automated Testing: Regular scans using accessibility testing tools
  • Manual Testing: Keyboard navigation and screen reader testing
  • User Testing: Feedback from users with disabilities
  • Expert Review: Third-party accessibility audits

Most Recent Assessment

Date: August 15, 2025
Method: Manual and automated testing
Result: WCAG 2.1 AA compliant with noted exceptions

Feedback and Support

We welcome your feedback on the accessibility of the Food Stamps. If you encounter any accessibility barriers or have suggestions for improvement, please let us know.

Report an Issue

Email: accessibility@snapbenefitsguide.org

Response Time: Within 5 business days

Request Assistance

Phone: 1-800-SNAP-HELP (1-800-762-7435)

Available: Monday-Friday, 9 AM - 5 PM EST

When reporting accessibility issues, please include:

  • The web page or feature where you encountered the issue
  • A description of the problem and what you expected to happen
  • Your operating system and browser information
  • Any assistive technology you were using

Alternative Formats

If you need information from this website in an alternative format, we can provide:

  • Large print versions of content
  • Audio recordings of text content
  • Simplified language versions
  • Information in alternative file formats

To request alternative formats, please contact us using the information provided above. We will work to provide the requested format within 10 business days.

Enforcement and Complaints

If you believe that you have been discriminated against based on disability, you may file a complaint with:

Federal Complaint Process

U.S. Department of Agriculture
Office of the Assistant Secretary for Civil Rights
1400 Independence Avenue, SW
Washington, DC 20250-9410
Phone: (202) 720-5964
Email: program.intake@usda.gov

You may also file a complaint online at www.ascr.usda.gov.

Updates to This Statement

We review and update this accessibility statement regularly to ensure it remains accurate and current. This statement was last updated on August 15, 2025.

As we continue to improve our website's accessibility, we will update this statement to reflect any changes in our compliance status or accessibility features.